Agilent Technologies Inc. opened a Customer Experience Center (CEC) and office in Mumbai, reinforcing its long-term commitment to India and strengthening engagement with customers across the life sciences, pharmaceutical, and applied markets. The new facility represents the next phase of Agilent’s expansion in India. It integrates hands-on technology demonstrations, application expertise, and commercial operations within a modern collaborative environment.
During the inauguration, customers from sectors such as pharmaceuticals, biopharma, diagnostics, chemicals, food safety, and environmental testing visited the center. They participated in application-focused discussions and explored innovative solutions designed to address real-world laboratory challenges.
Part of Agilent’s Global Customer Engagement Strategy
The Mumbai Customer Experience Center forms part of Agilent’s global investment in customer-facing infrastructure, which includes Centers of Excellence and experience centers located in major innovation hubs worldwide. In India, the new facility complements Agilent’s growing network that includes the India Solution Center in Manesar, the Refurbishment Center, and the Hyderabad Biopharma Experience Center. Together, these facilities create a connected ecosystem that links local scientific needs with Agilent’s global expertise and best practices.
Enhancing Collaboration and Customer Engagement
According to Jonah Kirkwood, Senior Vice President and Chief Commercial Officer at Agilent Technologies, the center reflects the company’s commitment to delivering a consistent and high-quality customer experience. “At Agilent, customer experience is central to how we deliver value—both globally and locally. The Customer Experience Center in Mumbai reflects our continued investment in India as a strategic market and capability hub. By bringing together demonstration, collaboration, and local expertise, we are enabling customers to move faster from insight to impact.”
Supporting Laboratories Across the Analytical Lifecycle
Agilent’s investments in India align with its broader global strategy to develop integrated, customer-centric engagement models that support laboratories throughout the analytical and application lifecycle. The co-location of Agilent’s office with the Customer Experience Center further strengthens collaboration between customers and local teams. As a result, laboratories can benefit from deeper technical engagement, knowledge sharing, and faster problem solving.
Addressing the Rapid Evolution of India’s Pharma and Applied Markets
India’s pharmaceutical and applied science sectors are expanding rapidly, with growing emphasis on quality assurance, regulatory compliance, and advanced analytical capabilities. Bharat Bhardwaj, Vice President – Asia Pacific, Agilent Technologies, noted that the center will play an important role in supporting laboratories across the country. “The Customer Experience Center in Mumbai enhances how we support customers across India as they modernize laboratories, adopt new technologies, and achieve both scientific and business objectives.”
Strengthening India’s Role in Global Science and Innovation
Agilent views India as an important contributor to the global scientific and innovation ecosystem. The new center is expected to strengthen collaboration between Agilent experts and local customers, supporting capability development and long-term partnerships. According to Nandakumar Kalathil, India Country General Manager, Agilent Technologies, the center will help accelerate knowledge exchange and laboratory innovation. “By bringing customers and Agilent experts together in one integrated environment, we are supporting capability building, collaboration, and long-term partnerships that advance India’s laboratory ecosystem.”
Enabling Modern Laboratory Practices
India continues to expand its presence across pharmaceuticals, biopharma, diagnostics, chemicals, food safety, and environmental testing. As these sectors grow, the demand for reliable analytical data, regulatory-ready workflows, and modern laboratory infrastructure is also increasing. The Customer Experience Center in Mumbai provides a dedicated platform for hands-on learning, workflow demonstrations, and application-focused discussions, enabling laboratories to adapt to evolving scientific and regulatory requirements.
Driving Innovation Through Continued Investment
Through sustained investments in customer experience, infrastructure, and local capabilities, Agilent aims to strengthen its presence in India while supporting scientific advancement. As per the press release, the company’s continued expansion reflects its broader mission to advance science that improves the quality of life, while also reinforcing India’s growing contribution to the global innovation ecosystem.
